friday and saturday, moe spent most of the day upgrading the powerpoint presentations that she has to present on thursday, at the largest veterinary conference in the world. saturday night night, she tried backing up her computer, but it wasn’t finished by the time i went to sleep. sunday morning, after discovering that the backup didn’t work, she attempted to do another backup and produced an error on her computer that, in the thirty years i have been working with apple/macintosh computers, i have never seen before: a “Kernel Panic” error… it was quite alarming, i can tell you, and even moreso because ALL of moe’s data for the presentations was on that computer… she had made backups, but not before she did eight hours of work, and, because of the fact that she’s been having more than the normal amount of chaos at work, she doesn’t have the time to do everything again before thursday.
needless to say, she freaked out.
the fact that she freaked out, freaked me out. seriously, i have been married to this woman for almost 17 years, and i have never seen her lose it quite so dramatically. i did what i could, which was to make the first available appointment at the apple store in tacoma mall, which was for monday afternoon, and then i went into survival mode, keeping my head down until things changed.
while i was hiding, moe talked to a couple of friends who know more about modern macs than i do, and was able to rescue the most important of her data, i.e. the stuff for the presentations that she has to give on thursday, which made me breathe a little easier, but she still didn’t have a computer, and thursday was looming…
i took the computer in to the shop on monday, and described to the “genius” what had happened. we booted up the computer, and it hadn’t even completed the POST before it demonstrated the “Kernel Panic” error again, which was all the guy needed to see. after booting from the network and running a test, it appeared that the RAM was faulty, so he took it back behind the mysterious door in the back of the shop where all the technicians and magic smoke machines live.
about 45 minutes later, he came back and the computer booted up just like normal. he said that he “reseated the RAM” and that he had booted and shut it down about 6 times, just to make sure, but he recommended that we replace the hard disk, as well. seeing as how, just about a month ago, we had to have the logic board and the monitor replaced, and it was still under warranty, i agreed without hesitation. he checked, and they don’t make 250G hard disks for that computer any longer, so he put the last 500G disk they had in stock aside for me, with my name on it. the plan was that i would take the computer home, back it up properly, and then bring it back on tuesday to get the hard disk repaced.
so, after backing it up, i took moe’s computer in to have the hard disk replaced tuesday. i got to the apple store before they opened, waited until they opened, went in and explained (again) why i was there, they sat me down at the “genius bar” (by the way, i should point out that i have been using macs for longer than most of the “geniuses” have been alive) and told me that there would be someone to help me “shortly”… about an hour later, a guy showed up and immediately started trying to convince me that the hard disk didn’t REALLY need to be replaced… i told him what happened yesterday, including the part where the guy assured me that it actually DID need replacing, and that he had set aside a disk with my name on it, to facilitate the process. the guy said he would check, and came back to inform me that there wasn’t a disk with my name on it, and that they didn’t have any disks in stock at the moment. after some more convincing arguments, i insisted that he check again, and, sure enough, he came back and said that there actually WAS a disk with my name on it, and that everything would be taken care of in a couple hours.
i came back to the apple store in a couple hours, and, once again, they had me sit at the “genius bar” to wait for the computer to appear from the mysterious door at the back of the shop. after about 45 minutes (what ever happened to the 2 hour time frame the guy gave me??) the computer finally appeared, but it hadn’t had any of the data transferred, so the person who delivered it to me suggested that i restore the backup right then, before leaving the store. after i had already started the process, she said “oh, by the way, this may take a while…”
1 hour and 30 minutes later, the backup was restored, and moe now has an (allegedly) functioning computer again.
and i can say, conclusively, that the tacoma mall is one of the most ghettofabulous places i have ever had the priveledge of hanging out… if i never go there again, it will probably be too soon…
moe came home and checked her computer, and everything is back to the way it should be… which is a very good thing, because this has been a trying time for both of us… 😕