the end of (this) saga

okay, as i reported here, the HPOI arrived on friday, at 1730. i went to WFS, but was informed that i had to get the shipment cleared through US customs, before i could pick it up.

customs operates under “normal” business hours, i.e. 9-to-5, M thru F, so i figured i was going to have to wait until monday.

the “carrier certificate” that WFS gave me said that i had to pay an ISC fee, which worked out to $89 if i paid it online, or $125 if i paid it in person, so, while i was waiting — saturday and sunday — i took the opportunity to pay it online, so that i would have yet another impediment taken care of before monday.

the “carrier certificate” also, CLEARLY said that the date that storage charges started accruing was 201012, which was further impetus to get things rolling as quickly as possible.

note, that THIS ENTIRE TIME i have been getting EXTREMELY CONFLICTED messages about whether or not i would need a broker. at this point, everything i have heard leads me to believe that i would NOT need a broker to pick up my shipment of incense.

this morning, i contacted customs, got their new address (because they just moved, and nobody at WFS knew where), and went down to clear my shipment.

when i got there, i talked with a US customs agent, who told me that, because my MAWB said that the value of the shipment was more than $800, but less than $1,000, i would have to have a broker clear the shipment.

way back when i was arranging all of this, i specifically remember (backed up by email from 200824) arun giving me precise numbers: “USD 7.45 PER DOZENS”, which amounts to $357.60 for 48 dozen boxes. i also specifically remember (backed up by a different email from 200824), arun telling me “Please note Air freight is additional.”, so when he sent me a proforma invoice that said $986.40, i presumed that it meant “$357.60 for the incense, and $628.80 for shipping”… but it wasn’t itemised, and i overlooked that point.

i SHOULD HAVE gotten an itemised MAWB, but i didn’t.

so, i spent some time on the phone, talking with brokers, who quoted me around $400 just to get my foot in the door, and then i connected with lisa, from Frontier North America — a very nice, helpful lady who is going to get my business the next time around — who assured me that, because i was actually paying more for shipping than i was for the actual product, that she would clear my shipment, and provide a surety bond, for $182.22, so i said go for it, and half an hour later, my shipment was cleared through customs.

miracle. 😒

then, i went back to the airport, to WFS, who informed me, because i didn’t have a broker, who could clear my shipment on friday, after business hours (despite the fact that customs was CLOSED for “normal people” like me), that i had to pay a $110 storage fee — which was EXACTLY the thing that i was trying to AVOID by picking up the paperwork on friday, after normal business hours — and then they had a problem charging me the storage fee, because i had already paid the ISC fee, and they couldn’t charge me as a “guest” because the computer wouldn’t let them create two different accounts with the same MAWB number. finally, they told me that their web site wasn’t meant for people with iphones, which meant that i would have to go home to use my computer at home to “set up an account” so that they could charge me a storage fee, before i could pick up a shipment that i was already there to pick up… 😒

 

 

 

 

 

 

fortunately, after talking to two other managers, i finally talked the third manager into waiving the $110 storage fee, and, after scanning my drivers’ license (because my passport wouldn’t fit in their automatic scanning device 😒) they “gave me permission” to pick up my HPOI.

and i managed to get through the whole thing without swearing, losing my temper, or stomping out of various offices, as good as it would have felt.

201012 HPOI paperwork
201012 HPOI paperwork
201012 HPOI
201012 HPOI
201012 HPOI
201012 HPOI
201012 HPOI
201012 HPOI
201012 HPOI
201012 HPOI

now i’ve got a web site to update. 😉

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