monday, i got a text message that said i should expect a fedex delivery on tuesday that required a signature.
tuesday i waited at home ALL DAY, and my package never arrived…
which didn’t surprise me an awful lot, since half the state was at a standstill because of the weather, but that, to the contrary, notwithstanding…
i called and requested that the package be held at the distribution centre, because, even under the best of circumstances, fedex delivery drivers have a less-than-exemplary record when it comes to deliveries to my address… they told me to call again tomorrow.
wednesday i called, again, to request that my package be held at the distribution centre. the helpdesk moron told me that it wasn’t even in my state yet — it was in troutdale, oregon (BIG surprise 😒) — but that my request for the package to be held was in the system, and that i would get a phone call or text message when the package had arrived at the distribution centre.
thursday (today), i got a text message AT FIVE THIRTY IN THE MORNING informing me that my package had been put on a delivery truck, and was going to be delivered to my address by the end of the day.
fedex drivers have EXTREME DIFFICULTY finding my address, under the best of circumstances. but today, there is enough ice, snow and slush — despite the fact that it hasn’t snowed since tuesday — that, even if they COULD find my address, they couldn’t drive their truck to my house, and would, very likely, have to park two or three blocks away and deliver it on foot.
which they won’t do. 😠
so, i called AGAIN, to find out why this had been done, in spite of the fact that i had requested it not be done this way. i was informed that the shipper had “put restrictions” on the package, which didn’t allow fedex to do anything but deliver it to my address.
i asked them why i wasn’t informed of these restrictions the first time i called, on tuesday, but they couldn’t answer that.
i asked them why the shipper is allowed to put restrictions on a package that the recipient can’t change, in spite of the fact that it is the recipient’s property, for which he paid, but they didn’t have an answer for that, either.
they said that if i show up at the distribution center between 5:30 and 9:00 pm this afternoon, the distribution center MIGHT let me have the package. if not, they’ll try to deliver it again tomorrow.
they won’t leave the package (and if it’s what i think it is, i don’t blame them), but i have things to do today, and can’t sit around all day like i was able to on tuesday. if i go to the distribution center this afternoon, they don’t have to let me have the package, in spite of the fact that it IS MINE, AND I PAID FOR IT! if they try to deliver it tomorrow, they’ll very likely run into the same snow, ice and slush that they’ll run into today.
so, in the past five minutes, i have gotten another text message, informing me that a “delivery exception” has taken place, and that they will try again tomorrow. i called AGAIN and informed them that nobody had been to our house, but the delivery had been delayed AGAIN. they called to “get authorisation” for me to pick up the package, and they were able to obtain it.
now, my package will be available, at the distribution centre…
AFTER EIGHT PM THIS EVENING!!!
i don’t know about anybody else, but if i’m not performing, or have some other obligations, i like to end my day around 6:30 or 7:00, and by 8:00 i’m pretty much done for the night…
it would be SO much easier if we weren’t so reliant on “modern technology”… 😒
@fedex #SUCKS!! 😠😠😠😠😠😠
ETA: it was what i thought it was: my new 12.9″ ipad pro, which is going to take the place of my 3 music notebooks weighing a total of 40 pounds, which i am forced to carry with me when i go anywhere with my tuba or trombone. this is definitely going to lighten the load a substantial amount…
BUT… i picked it up by going to the distribution center around 5:30 and waiting. they searched for it, and had it to me by 6:30.
now, i say @fedex #SUCKS for not having their shit together AND having their head up their ass! 😠😠‼‼