Tag Archives: paypal sucks

i knew it was going to happen eventually…

16 years ago, in 2003, hybrid elephant requested, and was granted a paypal “business” account.

i never trusted paypal to do what they claimed to be so good at, so i didn’t keep any balance in my account. i had it there so that people — even people without paypal accounts — could pay me with a credit card, and i didn’t have to worry about checking whether they actually, you know… had a credit card, and that sort of thing.

i had the paypal account as a convenience, and, at first, because there wasn’t anything else like it available for “small” businesses like hybrid elephant.

a few years ago, when i had my web site “professionally” re-designed (my skills with HTML went out the window once i had my brain injury), i switched from using paypal for payments to me, to using stripe for payments, primarily because i hated paypal so much. stripe is only slightly better than paypal, but, significantly, they’re not paypal, which, for me, made all the difference.

since then, i’ve only used my business paypal account for payments to host providers, registrars and web designers, and for a few purchases of tools and materials… and nothing else.

—–

this morning, i woke up to email that said “Your account has been limited”.

immediately, i figured it was spam, but then i looked at it. the last time paypal posted such things online, they posted a few pointers for distinguishing real paypal email from fake paypal email. they included things like “real paypal email will address you by your full name, and not by “member” or something like that”. this email addressed me by my full name, and informed me that i had violated their acceptable use policy, and because of that, they were permanently closing my account.

😒

i contacted my current web designer, who was of the opinion that it was spam/phishing, and recommended that i log in to my paypal account and call them. i logged in to my paypal account, and was immediately transported to a new page that said

You can’t use PayPal anymore

At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services.

Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, after which we’ll send you an email with instructions about transferring your money.

😒

so, i called them, and, after waiting on hold FOR TWO FUCKING HOURS an “agent” told me that i had been found guilty of violating paypal’s appropriate use policy and there was nothing i could do to change their decision to ban me from their service. the “agent” also informed me that i would be unable to use that credit card number, or email address, to establish a new account in the future. when i asked them to give me some idea of what i had done to deserve such a punishment, they told me that in order to find out what i did, i would have to “seek legal counsel, and file a subpoena.”

at that point, i yelled “FUCK YOU” and hung up.

😠

they said they’ll send me any balance after 180 days (because they want to get all the money they can from your account before they close it), but, because my account had zero balance, the next thing i did was to contact my bank, have them put a hold on any further money going from my account to paypal, disconnect the card that paypal hasd, and issue a new card, with a different number.

at this point, i feel like i deserve this: i only yelled “fuck you” one time, and it was appropriately directed… and i handled the rest of it a lot better than i would have 15 or 20 years ago…

adulting award
adulting award

WTELF

which stands for “What The Ever Loving Fuck”…

it’s a good acronym. i’m going to use it more frequently.

in the mean time…

—–
RE: payment?
From: Sales <sales@incensesales.com>
To: salamandir <ganesha@hybridelephant.com>
Date: 180806 08:13 am

We do not accept payment over the website.

Once your order is processed we will contact you with any questions, your total, and to collect payment.

We do not utilize PayPal, however we can do your Master Card.

Please let me know if you have any further questions or concerns.
—–

they don’t accept payment over the web site, AND they don’t accept paypal?

it takes a little longer to fulfill my order — which i made on sunday, they haven’t “processed” it yet, although they have “confirmed” it…

but this seems to be my kind of business! 😉 👍

oh… crap.

i had to refund someone’s money the other day. they had ordered one box of incense, but, because of the fact that they ordered it from bizarre-istan, paypal neglected to figure shipping correctly, and as a result, they had only paid $1.50 for something that would cost me $35 to mail to them. i wrote and told them of my dilemma and said that if i didn’t hear anything from them, i would refund their money. i didn’t hear anything from them, so i refunded their money.

there would be nothing unusual about this transaction, except for the fact that it is exactly this type of transaction that is referred to in a previous interaction that i had with paypal, which wasn’t so cordial…

just what i needed… another reason to wish that i could afford to cancel my paypal account… 😐

oh. my. GAWD!

i have never liked paypal, and i have been trying for quite a while, to find a way to get around having to use their services for ANYTHING… and this is exactly the reason why:

PayPal Requires Destruction Of Antique Violin

I sold an old French violin to a buyer in Canada, and the buyer disputed the label.

This is not uncommon. In the violin market, labels often mean little and there is often disagreement over them. Some of the most expensive violins in the world have disputed labels, but they are works of art nonetheless.

nevertheless, PayPal, in their “infinite wisdom”, apparently decided the violin was a “counterfeit” and instructed the buyer to destroy it (search for the word “destroy”) rather than sending it back to the seller to get his money back… which the buyer did.

i’m sorry, but this is inexcusable. at this point, i still don’t have a reliable alternative to paypal, but it’s coming VERY soon… the less of my money these PIRATES take, the more i will like it. 😛

this is why paypal SUCKS!

so – naturally – i haven’t heard anything about whether or not the email that i received from "paypal@paypal.com" really was from paypal or not, and the person i talked to last week said that i would hear from the fraud department in two to three days, so i decided to call and see if they knew anything…

why do i always decide to torture myself early in the week… 😐

i talked to one person who had a very strong accent of some kind or another (to the point where i had to ask them to repeat their greeting, because i didn’t understand what they had said AT ALL). when i had confirmed that i had, indeed, called paypal, and not some place in madagascar, i explained my problem, and was promptly put on hold to wait for the fraud department.

half an hour later, i was greeted by an american girl who couldn’t have been much older than 20, who assured me that if i hadn’t heard anything, that my email was probably fraudulent. i then explained that the email had two parts, one of which matched the guidelines for a “real” email, and the other of which matched the guidelines for a fraudulent email, whereupon she changed her tune, and said that the email was real. i proceded to tell her about the fact that i traced it to a uu.net account, whereupon she changed her tune again and said that it was clearly fraudulent, which, she said, was made obvious by the fact that i hadn’t heard anything…

at that point, i politely ended the conversation, and proceded to hit myself in the face with my keyboard, because it is more comfortable… 😛

THAT is why i don’t keep a balance in my paypal accounts… it’s just not worth the risk. 😐