Tag Archives: paypal sucks

paypal’s response was to have me send the spam message to spoof at paypal dot com, which, if my previous experiences are anything to go by, is the last thing i will ever hear about this message… 😐

oh well…

my car stereo experienced an electronic hiccough yesterday, but taking out the suspect fuse to determine if it was bad or not (it wasn’t) fixed everything.

yesterday had a phil rehearsal in preparation for trolloween. today has a BSSB rehearsal in preparation for the sousa bash.

we have a number of houseguests starting thursday and ending sunday.

THIS is the way to start the week… 8)

i got another email, purportedly from “service at paypal dot com”…

this time, the subject line was “Notification of PayPal Account Transaction”…

usually, if paypal sends me a “Notification of PayPal Account Transaction” i get another email (from myself) with details from my web site about the transaction that just occurred. this time, i just got the notification, and nothing else.

this time, instead of addressing me as %%FIRST%% %%LAST%%, they had my full name, although they didn’t say how much the transaction was… so i logged into my paypal account and looked.

no big red number at the top of the page… my account is balanced. i don’t owe anything… as it SHOULD BE 8)

i’m still not sure where the spam message i got from uu.net came from – and i’m still going to call them (bleh, ecchth, ptui) and see if i can find out, because it’s still a major concern – and i STILL want to cancel my paypal account, but those things are less of an immediate event at this point, and i’m willing to let them try to explain themselves (especially about the message from uu.net) before i leap to a decision.

this isn’t really the way to end the week, either…

i got an email message, purportedly from “paypal at paypal dot com” with a subject line that read “Keeping Your Account in Good Standing”…

if you’ve ever had the displeasure of actually calling paypal, you’ll probably recognise their “security pointers” that they broadcast over the telephone while you’re on hold, which say things like “an authentic email message from paypal will address you by your first and last name”, while a bogus message will address you as “paypal user, or paypal member”…

the message i received addressed me as “%%FIRST%% %%LAST%%”…

i often receive email that has obviously been designed as html, and rendered as text because i don’t let my email client render html, for security reasons. the message is usually flagged, and if i want to allow it to render the html, i click on a button and it renders all of the non-executable, local bits of the html it can find, and if it has left anything else out (like scripts, calls to external web sites, images, and that sort of thing), i get the opportunity to click yet another button to get the full effect (hint: i very rarely click the first button and i have a policy of NEVER clicking the second button. if i want to see it that bad, i’ll usually go to my browser instead of my email client).

when i looked at the source of the message (as text only), i found that it had a malformed html section which didn’t trigger the first flag. in the html section, it actually had my first and last name, instead of “%%FIRST%% %%LAST%%”

the message said that they had noticed that i had a negative balance, and since it was only $0.30 – which was listed as “$%%NEG. BAL. AMOUNT%%” in the text version of the message – the account had been brought to balance, as their way of saying “thanks for using paypal”…

“cool,” i thought. “they have finally seen the light, and have taken steps to resolve a very, very frustrated customer”…

WRONG!!

when i logged into my paypal account, there was the big, red -$0.30 at the top of my account.

furthermore, when messages come from paypal, they have specific IP addresses referenced in their message headers, which this message did not have. this message referenced IP addresses which are associated with uu.net – a NOTORIOUS, OLD SCHOOL source of spam.

what i read in this situation is the following: some spammer has access to my paypal account.

what i’m supposed to do (according to paypal) is report it to their spam control department. unfortunately i know, from past reports to paypal’s spam control department, that they won’t accept reports from me, and even if they did, they won’t do anything to solve the problem.

now i REALLY want to cancel my paypal account… 😐

this is definitely NOT the way to start the week…

hybrid elephant had $0.00 in its paypal account (which is normal, i HATE paypal, and you’ll see why in a minute).

on 10th february, 2011, after someone made a $22.00 payment for something that they decided they didn’t want, i refunded $22.00 to that person, and had a $0.00 balance when i was finished. i consider this to be normal.

on 4th september, 2011 (the last time i had to refund any money), i had $0.00 balance, a person made a payment of $33.00, i refunded $33.00, and had a $0.00 balance when i finished. it was a nice, normal transaction.

today, i had a $0.00 balance, a person ordered $7.00 but didn’t include the extra $30.00 for shipping (they’re located outside the US), and so i refunded their $7.00 order… but now i have a -$0.30 balance: NOT a “nice, normal” transaction at all… but that’s not the part that makes it really bizarre.

i called them up, to find out what’s their problem. after 45 minutes of wangling around with an automated anti-service drone that wouldn’t let me talk to a real person and only wanted to give me my account details, i finally got a real person, who put me on hold for another 15 minutes while he got a “specialist” to help me.

the “specialist” told me that when a person’s money is refunded, there is a transaction fee of $0.30, and if i had never had to pay it in the past, that i was “lucky”. she said if she put my account on hold while they “investigated” it, that there is a good possibility that i will owe substantially more than $0.30, for previous refunded transactions that haven’t been charged the $0.30 transaction fee.

the only options i have are NOT paying the fee, and having my account put on hold, cancelling the account all together, or biting the bullet and paying the $0.30 transaction fee (which i have NEVER had to pay in the past).

if she had said that they didn’t charge a transaction fee for refunded transactions in the past, but that, as of some recent date, they decided to add a transaction fee for refunded transactions, i would very likely sigh and pay the $0.30, but because of the fact that she said they had ALWAYS charged a transaction fee for refunded transactions, i am livid.

i have been a paypal member for 7 years, and 7 years worth of $0.30 “forgotten” transaction fees, regardless of how few of them there have been, could potentially add up to substantially more than i am willing to pay, and my only other option is to close down the hybrid elephant paypal account and move to a “cash only” plan which wouldn’t be anything close to satisfactory for anyone.

at this point, i might as well just shut down the entire business. 😛