Bioengineered mouse tooth – this is what we were missing out on during the bush years’ ban on stem cell research.
i’m in the process of taking down the shed, and i’ve been taking it easy and going very slowly, because i’m not using the correct tools. i should be using my two medium pry-bars (one hexagonal and one flat). if i were using the correct tools, i probably would have completed the job by now. what i’m using instead is MJOLNIR (my 5 pound sledge hammer, named after the Hammer of Thor) and one of my claw hammers.
i HATE knowing that i have the right tools, and if i had a workshop i’d be able to put my hands on them immediately, but because of the fact that i haven’t had a workshop in 4 years, i don’t even know where i packed them, and will very likely have to go out and buy replacement tools to be able to finish the job of demolishing the old shed so that i will have the space to build a workshop!
i have recently discovered that i have been ripped off by two different companies since december. the first one was the host servicie that i was so excited about a few months ago, 1&1 internet, who, i have since discovered, earned an "F" from the Better Business Bureau for “Number of complaints filed against business, Failure to respond to complaints filed against business, Number of complaints filed against business that were unresolved and Overall complaint history with BBB”. they “bait-and-switched” me into a contract for hosting services that ended up costing 12 times more than i would have agreed to, and then, in spite of the fact that their headquarters is in germany, they claimed to not understand when i told them that 4/10 didn’t mean the 10th of april, it meant the 4th of october…
the second company is Pipeline Data Processing, otherwise known as SecurePay, which also has an "F" from the BBB, has a reputation for holding funds, and charging you for things after you’ve already cancelled your account – like they did with me. and they said that it was all in the contract i signed, but i never signed a contract. the contract they sent me when i complained about the $300 withdrawal had a scan of my signature that could have been off a check or something… but i NEVER signed a contract. i was actually lead to believe that there wasn’t going to be any long-term contract.
the thing that pisses me off so much, though, is the fact that i would have learned about these rip-offs simply by typing the name of the company and the word “complaints” into google. instead, i figured that it was okay because the people sounded sincere, and signed up with both of them, and got ripped off. i am not immune to the very big stupid… 😡
i’m going to have to close my business account and open another one, because of pipeline data processing’s propensity for random charges well after my contract was cancelled, i’ve already got an investigation going at the bank, and the pipeline representative recommended that we file a police report for fraud, because they weren’t going to look into it otherwise.
back to mundane stuff…
they haven’t picked up our trash for two months, ever since we switched to once-a-month trash pickup, so i called to find out what was going on. it’s not that we haven’t paid, either, because we haven’t gotten a bill in two months as well. in fact, they sent the bill on the 14th, and it’s probably already been paid, but that’s beside the point. when i called to switch to once-a-month pickup, they told me that it would be on the first thursday of the month. so i put the trash out and they didn’t pick it up, so i called and they said that they had made a mistake, that they would pick it up on the last thursday of the month. so i waited for 3 weeks, put the trash out, and – they didn’t pick it up… 8/
so i decided on another tack, and put the trash out every week last month. they picked up our recycling (which is most of our waste these days, fortunately) on the second and fourth thursdays, just like they’re supposed to, but they didn’t pick up the trash! 8/
so i called them this morning. they told me that the pickup would be on the first thursday of the month, then they changed their minds and said that it would be on the last thursday of the month. then, realising that they had just given me conflicting information, they said that they would check it out and call me back. about a half-hour later, i talked with the dispatcher for the company that covers south king county waste management, who told me that the real pickup date was the thursday of the first full week of the month. not only that, but she said that, because of the fact that customer service was confused about our pickup dates, our address was not even included on the route list that they gave to the driver, which is why we haven’t had a pickup in two months.
that’s all very well and good, i said, but the fact is that our trash hasn’t been picked up in two months, and i’m running out of space. so the dispatcher for south king county says that she will request a “courtesy pickup” (“for no charge”), since there was a screwup on their end. a half-hour or so later, i heard the garbage truck backing up, and fifteen minutes or so after that, i get another call from the dispatcher, who says that they tried to pick up the trash, but the can was too heavy and their driver couldn’t lift it. we have our own, 33 gallon container, which has to be loaded by hand, rather than paying the county for a 35 gallon container that the truck can pick up, and the driver has a weight limit to spare him having to lift heavy trash bags into the truck, so if i wanted our trash picked up, i was going to have to go down and “portion it out” into chunks that were small enough for the driver to lift.
so i broke it down into three garbage bags and the remaining garbage in the can, and supposedly they’re supposed to come back tomorrow, and of course, now that we’re back on the route list, the next trash pickup is supposed to be next thursday… 8/
i’ll believe it when i see it. meanwhile, if i reckoned correctly, we just paid a bill for $60 for the past two months… when, because of a screwup on their part, we weren’t getting any service at all…
grumble, mutter… and they wonder why i get upset about things like this… 8/
i decided to check my bank account. i have only had one order since i unveiled the new site, and i had around $200 the last time i checked, but i was shocked to discover that pipeline data processing – the company i thought was going to help me process credit cards, before they charged me $45 for a month’s worth of services that i didn’t use because my site wasn’t set up for it yet, and subsequently, on april 7th, cancelled the account without ever processing even one credit card through them – had withdrawn $300 from my bank account yesterday! of course, this left me with a -$100 balance, plus a $35 fee from the bank.
naturally, i called them up to find out what was screwy. i didn’t use their services, i hadn’t incorporated their services into my web site, i had been a customer of theirs for less than a month – i originally signed up for a merchant account on march 16th, and cancelled it on april 7th – and they were withdrawing $300 that i didn’t have from an account that, presumably, they didn’t have access to any longer.
they told me that the $300 was an “early termination fee” and that it was “in the contract you signed”.
i didn’t sign any contract.
the entire transaction went on over the phone, and through email, and they have no record of anything other than a typewritten signature, which was not written by me, on a mishmash of text that they said was a contract.
as you can probably imagine, i was not very happy. unfortunately, since my injury, instead of being able to discuss the reasons for my unhappiness in rational words that actually make sense to anyone (including myself) i raged and ranted and stuttered and drooled and made a complete fool of myself to at least 4 different “customer service” representatives, before i finally got fed up with attempting to find out why a company that makes hundreds of thousands of dollars a day was, apparently, unable to waive a $300 “early termination fee” for services that had never been used, and hung up.
i called the bank and told them that $300 had been withdrawn from my account without my approval. they said that someone would be getting back to me “in writing” – read “by snailmail”. they also said that if my account remained in an overdrawn state for more than 10 days, it would be suspended.