i figured that i would file a fraud complaint with the police concerning 1&1. my experience has been that frequently the person who goes to the authorities first is the one who gets the authorities’ sympathy, and if you don’t go to the authorities until they come looking for you, even if you’re the one who is “right”, they have a tendency to look at whatever you say with suspicion, simply because someone else complained about you.
so i called the auburn police department to file a fraud complaint. even though our address is in auburn, the auburn police department doesn’t serve our area, because it is in the “unincorporated area” of king county, and is, thus, covered by the king county sheriff’s department. the king county sheriff’s department won’t take a fraud complaint, because there’s nothing they can do about it – despite the fact that fraud is a crime, they said that it is a civil matter, not a criminal one. they recommended that i file a complaint with the better business bureau, so i did. my complaint number is 0EC37-D0640-8140C-191A4-D2E85-C1D85-E0.
they want me to wait 30 days before inquiring about my complaint, and i’d be willing to bet that, complaint or no, 1&1 is going to try to contact me prior to that 30 day period. at this point, it’s a waiting game. we’ll see what happens.
i got another email from 1&1 today, which said <ominous music>
please find the attached screenshots showing the offer you acceptted & the terms of said offer INCLUDING THE 12 MONTH CONTRACT.
with three attachments.
the first attachment is a screen shot from their current web site with the “specials” that they offer, all of which include a 12 month contract – but none of which i agreed to.
the 2nd attachment is the funny one. they said that it’s a screen shot of the contract i agreed to, except for the following items: 1) i never agreed to that particular contract. 2) it says “Recurring Payments, $19.95 per month; 1 time setup fee, $9.95”, and it has verbiage about a 12 month contract. the document i agreed to said “Recurring Payments, $9.95 per month; 1 time setup fee, free” and it had verbiage about a 3 month contract. finally, the “free domain” in their screen shot is blurred out so that i shouldn’t be able to read it, but i can make out enough to be able to tell that it is not my domain.
the 3rd attachment is a screen shot that i faxed to them, that shows their offer of an unlimited account for $9.95 per month, with no setup fee and no mention of a 12 month contract, except in very tiny print at the bottom – which, on my print, is actually not there!
furthermore, none of the three attachments have anything like a date on them, whereas the 5 items i faxed to them all have very clear dates on them.
okay… bring it ON!
so i called up 1&1 this morning and explained that i had cancelled my account because when i signed up for it, it was a month-to-month contract for $9.95 a month, and i DID NOT sign up for anything different (and i’ve got the prints to prove it), and that if they attempted to debit my account it would notify the authorities, because the account has been cancelled.
the lady replied “oh, in that case i’ll make a note not to debit your account any further. is there anything else i can help you with?”
i just got an email from them threatening me with an interruption in my service…8) i’ve already moved all of my domains, so an “interruption of service” from their point of view won’t make an awful lot of difference in the long run… 8)
of course they’re probably going to sic the collection agency on me next. fortunately i’ve got the prints, with dates of the web pages about the account i really signed up for, to prove that i’m right, so they won’t get too far…
i got an email from 1&1 today, saying that my (now inactive) credit card will be debited for the next three months according to the cotnract that i DIDN’T SIGN. i look forward to calling them tomorrow, telling them that if any money is removed from that particlular accont, the authorities will be notified, and then gloating when they demand a new credit card number and i refuse to give it to them… BOY do i look forward to that situation…
i have recently discovered that i have been ripped off by two different companies since december. the first one was the host servicie that i was so excited about a few months ago, 1&1 internet, who, i have since discovered, earned an "F" from the Better Business Bureau for “Number of complaints filed against business, Failure to respond to complaints filed against business, Number of complaints filed against business that were unresolved and Overall complaint history with BBB”. they “bait-and-switched” me into a contract for hosting services that ended up costing 12 times more than i would have agreed to, and then, in spite of the fact that their headquarters is in germany, they claimed to not understand when i told them that 4/10 didn’t mean the 10th of april, it meant the 4th of october…
the second company is Pipeline Data Processing, otherwise known as SecurePay, which also has an "F" from the BBB, has a reputation for holding funds, and charging you for things after you’ve already cancelled your account – like they did with me. and they said that it was all in the contract i signed, but i never signed a contract. the contract they sent me when i complained about the $300 withdrawal had a scan of my signature that could have been off a check or something… but i NEVER signed a contract. i was actually lead to believe that there wasn’t going to be any long-term contract.
the thing that pisses me off so much, though, is the fact that i would have learned about these rip-offs simply by typing the name of the company and the word “complaints” into google. instead, i figured that it was okay because the people sounded sincere, and signed up with both of them, and got ripped off. i am not immune to the very big stupid… 😡
i’m going to have to close my business account and open another one, because of pipeline data processing’s propensity for random charges well after my contract was cancelled, i’ve already got an investigation going at the bank, and the pipeline representative recommended that we file a police report for fraud, because they weren’t going to look into it otherwise.