Tag Archives: web design

odd… very odd…

i finally reached the point where i have a modern version of skype that works installed on my tablet, and have enough money in my bank account to afford a consultation with the web designer who redesigned my web site back in july. so i hit up her calendly and made an appointment, which was immediately cancelled, because, and i quote:

I’m sorry, but we can not take on work from this account. We do not approve of talking down to anyone doing work on any site, especially women, in the manner which has been done.

um…

W. T. F.?!?!?!?!?

i wrote back to her and got essentially the same response… 😕

i still don’t know what kind of insect got into her bonnet, but pretty much regardless of what i say, at this point, she’s not going to listen, and i would be wasting my time trying to figure it out.

it’s pretty discouraging, though, because i still don’t know how to do basic things like create a new product page, and i’ve got a plugin that won’t update correctly… and there are some things on the back end that need to be changed, and i’m not 100% sure how to change them, and i’ve still got 4 sliders installed and none of them seem to work, and i only really need one… and this lady who very nicely redesigned my site for me, and received payment from me, now, no longer wants to work with me, and won’t even offer an explanations why…

i’ve contacted another designer, who might work out, but i haven’t heard back from him, either, despite the fact that he said he was going to send an estimate “right over”, when i talked to him six hours ago…

okay

i got the third order from the web site, which is very good. the lady ordered three rolls of tibetan simpoi, and paid $6.50 shipping, which i thought i had fixed, but when i looked through the settings, i discovered one place, on a deprecated page, that said $6.50, which was, apparently, where she was going through… so i fixed it, and then deactivated the page (because it is deprecated, and not going to be included in future versions anyway), so now, presumably, shipping will be charged correctly.

and i’m REALLY jazzed that people are ordering from the new web site. it gives me hope for the future.

wump

i got the second order from the new web site. somebody ordered $2.00 worth of incense. the minimum shipping charge was set to $5.00, and the total for shipping was $7.20.

so i updated the flat-rate shipping fee to be a minimum of $8.00, instead of $5.00. i also updated the minimum international shipping fee to $25.00 from $10.00. this will, hopefully, prevent people from ordering stuff that costs less than the amount that it costs to ship the order to those people.

i think, with a bit of fine tuning, the new web site will work out just fine, even if i don’t get to hire the web designer to teach me the things i need to know right away.

greep

so i finally got in touch with the web designer. i took care of the most urgent issue myself, and after going back and forth with her a couple of times, she offered to skype with me, so that i could share my screen with her so that i won’t have to re-create an admin account for her… except for the fact that 1) i don’t want her to fix the problems, i want her to tell me how to fix them, because, ultimately, that is what i originally hired her to do in the first place, and 2) i don’t have a computer that can run skype AND on which i can access the back-end of the web site: i have a four-year-old MacBook Pro that’s running Lion (because i don’t want to have to buy all new software AGAIN) which won’t run the current version of skype, and a linux machine, which won’t run ANY version of skype… i can run skype on my tablet, but it would take a good deal of kluging to get into the back-end of the site with any facility, and, while i could do it, it’s definitely not worth it.

she wants to charge me and i can’t afford it. the last time i had her do anything for me was right after the site went live and i mistakenly deleted all of the content (i was deleting the extraneous admin accounts that she had created and i deleted all of the content they created instead of re-assigning it to me). she had a working copy of the site, and she uploaded it and had the site up and running again in half an hour, and she charged me $126… and, to be honest, that cleaned out my bank account and i’m going to have to wait until next year before i’m going to be able to afford to hire her again.

i’m sure that, if i try, i can probably figure out the remaining issues on my own, but it’s going to take a while.

so…

i got the first order from the new web site the other day, and everything works exactly the way it is supposed to work, EXCEPT…

the customer made the order, and was presented with a payment option, which he chose, and made the payment, but it doesn’t show up on my new dashboard… it’s supposed to show up, but it doesn’t. instead, what shows up is a 404 error, and the suggestion that i might have it in “Test Mode”… except that the toggle at the top of the dashboard definitely says “Live” and NOT “Test”.

i wrote to the web site designer on sunday. it’s now after business hours on monday and i haven’t heard anything from them. they have a “commercial presence” and more than one employee, so i don’t think they won’t respond, but at the same time, the presence of more than one employee makes me suspect that they probably could have at least responded to me by this point… i’ve gotten an automated “we got your message” message, but nothing else. if i don’t hear anything by this time tomorrow, i think it’s going to be time for me to start calling and making an annoyance of myself until i get some answers.

ETA: i figured out how to change it from “Test” mode into “Live” mode by using google, but i still haven’t been able to figure out where my money is.

i’ve got a few questions about the inner workings of the web site, too… i get this customer who is in australia, and he orders $16 worth of incense. the standard shipping is to charge him $10, but when i get to the post office, it turns out that it costs $22 to ship his package. i’ll let it go this time, but that’s something that i definitely want to change.

also, i’ve got a “slider” on the front page. on the back end, there are settings for several different “sliders”, but none of them seem to have any effect on the front page “slider”. how do i add products to it, and make it actually move?

also, i’ve got a number of new products, but no clear way to add them to the catalogue. i’d like to know how to add products to my catalogue, and make them available to customers. as well, there are a few products in my catalogue that are, clearly, “default, generic” products that i don’t carry, will never carry, and don’t want in my catalogue. i’d like to know how to permanently remove them.