so, the other day, i mentioned that our washing machine was broken, and that they scheduled the repair for today.
this morning, the repair guy showed up, plugged in the washing machine, and could not get it to malfunction. 😒
then he asked me if i had the part that he was supposed to replace. i told him that i had paid for it, but i assumed they were going to ship it to him, since i don’t know how to install it.
the guy said that they would have told me if they were going to ship it to me, that he didn’t have the part on hand, it would take two weeks to get it, and that we would have to reschedule another appointment. then he said that it was going to cost almost $500 for the part, and almost $200 for the “trip charge”.
i calmly told him that i had already paid for the part, i wasn’t going to pay more for another part, he could go fuck himself for the “trip charge”, and, politely asked him to leave our property. 😠
it’s a really good thing i decided to do laundry at the laundromat YESTERDAY (24 hours ahead of the appointment, and i wasn’t 100% sure they were going to fix the machine), because then i would have been REALLY angry. as it was, i had another load of laundry ready to go, and, because of the fact that the machine was functioning again, i took advantage of that fact and did it at home, rather than going BACK to the laundromat for a second time this week.
however, i was very definitely NOT the person to call GE and get things straightened out… because if i called them, even now, several hours later, when i have had some time to calm down, it would NOT go well for anybody, and the probability of GE EVER coming to our house again would be significantly diminished.
so moe called.
she managed to get through to them WITHOUT having to wait on hold for a couple hours, because they had actually texted her to arrange for today’s appointment, so she just called them back. the lady she talked to was tremendously apologetic, intensely infuriated with the GE drone that i had talked to originally, AND the repair dude who showed up today. she said that the part had actually been purchased (HAH!), and was supposed to arrive by fedex this morning, but fedex had changed their schedule without notifying us (GE knew about it, but they didn’t notify us 😠). they rescheduled the part delivery for tuesday, and rescheduled another appointment on wednesday.