today was going to be the day that they sent me the correct battery for my new phone. instead, they sent me another phone, and no battery. it has now been two weeks that this has been going on. i had moe call them, because i knew all i would do is get more upset. it’s a good thing, because despite the fact that the guy said he was going to send me a battery when i talked to them this afternoon, in fact, there was no order for a battery at all. i don’t believe that they continue to do business that way and continue to get customers. moe says that one of the reasons we use qwest is because they’re the cheapest. they certainly don’t waste their money on things like competent customer service. i’m scheduled to receive a package on friday that should make everything all right, but at this point, i’ll believe it when i see it.