i got an order on 22 december which i wasn’t immediately able to fill, but everything had already been ordered and i was expecting it around 15 january, so i wrote to the person, who has an email address at aol dot com, and gave them four options for what i could do.

> 1) send you what we can and wait for the rest
> 2) wait for the rest and send it all when it comes
> 3) refund your order
> 4) other, suggested by you.

i never heard back from them, so i chose option 2, since that’s what i would have wanted myself.

i got email from the same person, only at a different email address than the first one, a couple of days ago, asking where his order was. i responded again, to both addresses, saying that i had responded once already, and giving them the same options as before, only now i said that it would probably be shipping out some time in the coming week.

today i got an email the subject of which was “First Request for Information About Buyer Complaint: Case ID #PP-133-474-425” from paypal. apparently he hasn’t been getting the emails i have sent, and now is threatening my ability to do business because of it. at the same time, his package is sitting here on my desk, all wrapped and ready to ship out tomorrow. instead of sending it normal priority mail, now i have to overnight it to him, and then hope that he has enough knowledge of internet to cancel his complaint with paypal, because the only other option is for me to refund his money, and i’m not particularly inclined to do that when the problem is not mine, and i have lived up to what i said i was going to do.

EDIT: i’m going to do the only thing that makes sense, which is i’m going to overnight the package to him, with a tracking number, and then i’m going to get on paypal and resolve the dispute myself, by saying that i’ve already shipped it with the tracking number as proof…

but it’s still annoying… 8/