so i wake up this morning, and i come in here to check my email, and among the piles of spam is a “WWW Form Submission” which usually means that either one of two submit buttons have been clicked upon, or (more rarely, but still happens fairly frequently) somebody has attempted to use my feedback form to send spam (it doesn’t work, the form only sends mail to me, not to other people at all, and i report any abuses, so don’t bother!)

this time it was because somebody clicked the “submit” button on my feedback form, however, and they sent me the following message:

Whilst I was in Sri Lanka I bought a gift box ‘from the memory of trees’ . It contained a terracotta burner, charcoal tablets, gum benzoin resin, frankincense resin, gum damar powder and myrrh resin. I bought the gift box from Barefoot. I cannot seem to find this item on your wed site. Can you help please as I would like to order some more if possible.

now i appreciate that she thought of Hybrid Elephant first – i really do – and i am going to do my utmost to see that, when she does finally order, she orders from Hybrid Elephant, but at the same time… does she really think that i will have exactly the same selection of incense as a (probably tourist) shop in sri lanka!?!? does she think that all incense shops have the same supplier? i don’t have gum damar, and the burner, both of which can be special ordered, but i’ve got everything else… it’s fairly obvious on the web site – click on “Incense” and then click on “Resins”… and that’s not to mention the fact the likelyhood of her finding that particular gift box on my web site – or not – is a good way to tell whether i market that particular gift box – or not!

<grumble, mutter> why are people so flaming, gawd-awful stupid????