so i have this problem: a customer makes an order from my web site. he puts products in his shopping cart and clicks checkout. he is taken to a page where he puts in his name and address, and chooses a shipping method, and clicks confirm. he is then taken to a secure paypal page, which allegedly confirms his order, and points him in the right direction for payment.
i say allegedly, because the past couple of orders i have received have had the right amount for the product that was ordered, but have had no shipping information… which means that i have had to write to my customers and convince them to send me more money before i send their order out… which is awkward, to say the least.
as far as i’ve been able to tell, after having read the oscommerce forums for a few months, i’ve got everything set up the way it’s supposed to be on my end, which makes me suspect that it’s a problem on paypal’s end. this suspicion has been strengthened by the fact that i’ve had no less than two different paypal tech support geeks confirm that they’ve been having a problem with shipping to oscommerce sites. their immediate solution is to change the way it’s integrated, which, in my case, requires a scrapping of my entire product line and starting again from scratch. obviously not an option in my case.
however, i just got off the phone with a paypal tech support geek who basically said ‘yeah, it’s our fault, but we’re not going to do anything about it, so you should really talk your oscommerce friends into changing their software to match what we’re doing now.”
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2 thoughts on “oy…”
it’s also a benefit of being open source… you get to be pushed around by the 900 pound gorillas, but there’s a possibility that your software will actually change,
Of course, that’s the power of being the 900 pound gorilla in the room. “You must change to suit our idiosyncrasies, we will not change because something of ours is borked.”
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