saturday, our three-year-old GE washing machine, basically, failed: i finished a load of laundry, moved it into the dryer, and refilled the washing machine, when the control panel went crazy, started beeping and changing settings without me having to touch anything. i thought it was weird, and reached for the power button, but the power button didn’t work. so i unplugged it, waited a few minutes, plugged it back in, and it was the same deal, beeping and changing settings without me touching the controls… i let it sit, unplugged, overnight, and managed to get one more load out of it, but then it settled on the electronic controls not working at all, or working independently of user input, the physical selector worked, but it also worked as a power switch, which it SHOULD NOT do, and the actual power switch didn’t work at all. 😒 so i unplugged it and arranged for a GE technician to come by and look at it on monday. the GE guy came around and plugged in some sort of computer device(!) into an ethernet port in the back (why i’ve never noticed it before is still a mystery), and, eventually, reported that the control panel was shorting out. he also said that he thought he had seen everything, but this was a malfunction that he had never seen before, which i said is par for the course where i am concerned. 😒
the replacement part costs $500 and won’t be here for two weeks.
a replacement washing machine costs $700… and we’ve had this one for three years… 😒
GE has a standard 1 year replacement warranty, and SELLS an “extended warranty” that lasts for 5 years, but… a brand-name washing machine SHOULD last more than three years before needing to be completely replaced… in my opinion… 😒
moe called the GE customer support line, waited over an hour on “hold”, and then gave up. the next day she called back and waited “on hold” for another 45 minutes before she gave up again. today, i called the GE customer support line and waited “on hold” for 40 minutes before i talked to someone, who said that they couldn’t help me, but transfered me (after another 30 minutes “on hold”) to someone who could. i explained the situation, and they said that they could offer me a 50% discount on parts and labour “as a courtesy”… and they made an appointment for next week to come and fix it.
so i only have to take our laundry somewhere else once more before it gets fixed.