back to mundane stuff…

they haven’t picked up our trash for two months, ever since we switched to once-a-month trash pickup, so i called to find out what was going on. it’s not that we haven’t paid, either, because we haven’t gotten a bill in two months as well. in fact, they sent the bill on the 14th, and it’s probably already been paid, but that’s beside the point. when i called to switch to once-a-month pickup, they told me that it would be on the first thursday of the month. so i put the trash out and they didn’t pick it up, so i called and they said that they had made a mistake, that they would pick it up on the last thursday of the month. so i waited for 3 weeks, put the trash out, and – they didn’t pick it up… 8/

so i decided on another tack, and put the trash out every week last month. they picked up our recycling (which is most of our waste these days, fortunately) on the second and fourth thursdays, just like they’re supposed to, but they didn’t pick up the trash! 8/

so i called them this morning. they told me that the pickup would be on the first thursday of the month, then they changed their minds and said that it would be on the last thursday of the month. then, realising that they had just given me conflicting information, they said that they would check it out and call me back. about a half-hour later, i talked with the dispatcher for the company that covers south king county waste management, who told me that the real pickup date was the thursday of the first full week of the month. not only that, but she said that, because of the fact that customer service was confused about our pickup dates, our address was not even included on the route list that they gave to the driver, which is why we haven’t had a pickup in two months.

that’s all very well and good, i said, but the fact is that our trash hasn’t been picked up in two months, and i’m running out of space. so the dispatcher for south king county says that she will request a “courtesy pickup” (“for no charge”), since there was a screwup on their end. a half-hour or so later, i heard the garbage truck backing up, and fifteen minutes or so after that, i get another call from the dispatcher, who says that they tried to pick up the trash, but the can was too heavy and their driver couldn’t lift it. we have our own, 33 gallon container, which has to be loaded by hand, rather than paying the county for a 35 gallon container that the truck can pick up, and the driver has a weight limit to spare him having to lift heavy trash bags into the truck, so if i wanted our trash picked up, i was going to have to go down and “portion it out” into chunks that were small enough for the driver to lift.

so i broke it down into three garbage bags and the remaining garbage in the can, and supposedly they’re supposed to come back tomorrow, and of course, now that we’re back on the route list, the next trash pickup is supposed to be next thursday… 8/

i’ll believe it when i see it. meanwhile, if i reckoned correctly, we just paid a bill for $60 for the past two months… when, because of a screwup on their part, we weren’t getting any service at all…

grumble, mutter… and they wonder why i get upset about things like this… 8/