so i got another letter from the attorney general for the commonwealth of pennsylvania today. it contained two letters, one from the attorney general’s assistant who was assigned to work on this for me, and the other from joseph quinn of 1&1 internet inc., which is the amusing one. it says:
I am responding to complaint B09-7341 filed against 1&1 Internet Inc.
We understand that you have been unsuccessfull in attempting to cancel your 1&1 internet account.
Your customer ID 19710337 was locked onto a 1-year contract upon the account’s registration. This was a special deal that included discounts and other benefits, saddled with a contract of one (1) year.
However, we certainly do not wish to continue to bill and invoice you for a service that is no longer used or wanted.
In this, was [sic] have set customer ID 19710337 to cancel within the next two (2) weeks time. You will not be billed or invoiced any further for this service. We are currently removing all your relative information from our internal systems.
Furthermore, we can see that you have been trying to cancel for soe time.
As such, [sic] we are refunding your two (2) most recent invoices. Both refunded invoices are for the $59.97 amount. This would bring your refunded total to the $119.94 amount.
Hopefully, this will resolve any outstanding complaints that you may have.
let’s examine this a bit more closely…
i was unsuccessful in cancelling my account, because after repeated attempts to do so, your employees refused to listen or respond appropriately to my requests. despite your claims otherwise, when i signed up with 1&1, it was with the understanding that i was signing a three (3) month contract, and the first i ever heard about a 1 year contract was after i made the second payment for 3 months.
at the same time, if i had known that it was going to be this easy to break a one-year contract, i wouldn’t have rasied so much of a stink about it, and simply written to the attorney general when i first had my suspicions that i had been bait-and-switched.
i am currently under a one (1) year contract with my new host provider, which provides me with better quality, more reliable and more industry-compatible service, for around $85 a year. if i had maintained the one (1) year contract with 1&1, i would have had less reliable, less industry-compatible service with a greater possibility of being blacklisted for sharing an IP address with a spammer or a phisher, and i would have had to pay around $200. if that’s what you call “discounts and other benefits”, then i suggest you invest your money in a quality english-language dictionary. it might help with your grammar as well.
i don’t have any complaints with the resolution of my claim, however i will still recommend against using 1&1 services to my clients, because i disagree with your sales tactics and how this complaint had to be dealt with in order to reach this conclusion.