so, about 10:00 this morning, i was sitting there reading my email and there was this huge explosion outside, and shortly thereafter, all of my internet connectivity vanished. i called qwest and went through their automated disturbance detector, and it detected a problem (big surprise) and connected me to a human representative, who promptly hung up on me. so i had to call and go through the automated bullshit again before i could get connected to another human representative, who couldn’t get any response from my line. i told him that it was probably because there had been an explosion before i called, but he persisted in trying to run his “tests” anyway, and when that didn’t work, he called in his supervisor to run the tests, just to make sure. the representative i talked to didn’t sound like he was an “outsourced technician” (in other words, he didn’t have an identifiable ethnic accent), but his speech was strange, like he was reading from a script and didn’t actually know what he was doing. he said that they had alerted the technicians that would see what the problem was, but he had no idea when it would be fixed. it’s currently 4:30 and there’s still no internet. and this is from a company who claims that their internet connections are 99.99% reliable. 😐

i can still access wirelessly via our neighbour’s unsecured wireless router, which i suspect is a cable, rather than a DSL.