i got the first order from the new web site the other day, and everything works exactly the way it is supposed to work, EXCEPT…
the customer made the order, and was presented with a payment option, which he chose, and made the payment, but it doesn’t show up on my new dashboard… it’s supposed to show up, but it doesn’t. instead, what shows up is a 404 error, and the suggestion that i might have it in “Test Mode”… except that the toggle at the top of the dashboard definitely says “Live” and NOT “Test”.
i wrote to the web site designer on sunday. it’s now after business hours on monday and i haven’t heard anything from them. they have a “commercial presence” and more than one employee, so i don’t think they won’t respond, but at the same time, the presence of more than one employee makes me suspect that they probably could have at least responded to me by this point… i’ve gotten an automated “we got your message” message, but nothing else. if i don’t hear anything by this time tomorrow, i think it’s going to be time for me to start calling and making an annoyance of myself until i get some answers.
ETA: i figured out how to change it from “Test” mode into “Live” mode by using google, but i still haven’t been able to figure out where my money is.
i’ve got a few questions about the inner workings of the web site, too… i get this customer who is in australia, and he orders $16 worth of incense. the standard shipping is to charge him $10, but when i get to the post office, it turns out that it costs $22 to ship his package. i’ll let it go this time, but that’s something that i definitely want to change.
also, i’ve got a “slider” on the front page. on the back end, there are settings for several different “sliders”, but none of them seem to have any effect on the front page “slider”. how do i add products to it, and make it actually move?
also, i’ve got a number of new products, but no clear way to add them to the catalogue. i’d like to know how to add products to my catalogue, and make them available to customers. as well, there are a few products in my catalogue that are, clearly, “default, generic” products that i don’t carry, will never carry, and don’t want in my catalogue. i’d like to know how to permanently remove them.