so i finally got in touch with the web designer. i took care of the most urgent issue myself, and after going back and forth with her a couple of times, she offered to skype with me, so that i could share my screen with her so that i won’t have to re-create an admin account for her… except for the fact that 1) i don’t want her to fix the problems, i want her to tell me how to fix them, because, ultimately, that is what i originally hired her to do in the first place, and 2) i don’t have a computer that can run skype AND on which i can access the back-end of the web site: i have a four-year-old MacBook Pro that’s running Lion (because i don’t want to have to buy all new software AGAIN) which won’t run the current version of skype, and a linux machine, which won’t run ANY version of skype… i can run skype on my tablet, but it would take a good deal of kluging to get into the back-end of the site with any facility, and, while i could do it, it’s definitely not worth it.
she wants to charge me and i can’t afford it. the last time i had her do anything for me was right after the site went live and i mistakenly deleted all of the content (i was deleting the extraneous admin accounts that she had created and i deleted all of the content they created instead of re-assigning it to me). she had a working copy of the site, and she uploaded it and had the site up and running again in half an hour, and she charged me $126… and, to be honest, that cleaned out my bank account and i’m going to have to wait until next year before i’m going to be able to afford to hire her again.
i’m sure that, if i try, i can probably figure out the remaining issues on my own, but it’s going to take a while.