today, i got the following message from western digital:
Western Digital is working on a Data Recovery recovery program and allow us some time for the program to be put in place. I understand you sent the drive to a Data Recovery Center. If he (sic) would like Western Digital to assist with the recovery cost, we recommend to wait for the program to be active.
Some My Book Live devices connected to the Internet are being compromised by attackers and in some cases, the attackers have triggered a factory reset that appears to erase all data on the device.
We are here to help. Although this product family is no longer sold or supported by Western Digital, we know some of our customers have been impacted and we want to help.
If you have lost your data because of these attacks, we will provide data recovery services which will be available beginning in July.
We know how important your data is to you and are committed to helping you protect it.
We will provide details about how to take advantage of this program in a separate email.
For more detailed information and updates, please refer to the Security Bulletin listed below.
WDC-21008 Recommended Security Measures for WD My Book Live and WD My Book Live Duo
the problem is, i NEED that data. it was driven home to me how much i need that data when i realised (this morning) that all of my federal tax records are on that drive… and they’re due soon… 😒 i DO NOT have the time to wait around for a “Data Recovery recovery program” that hasn’t been developed yet. 😒
“If he (sic) would like Western Digital to assist with the recovery cost, we recommend to wait for the program to be active.”… if “who” would like WD to assist…? I would, very definitely, like WD to assist with the recovery cost. unfortunately, i NEED that data NOW (actually, yesterday would have been better 😠), also, well, this IS july, now, and i haven’t received any indication that this recovery program is much more than a pipe dream.
my plan is to continue at the rate that i’m already going with the “recovery plan”, and if WD has any problems with my plan, they can shove it up their ass, and pay anyway! 😠
i JUST got email from the data recovery place, which says:
Thank you for choosing ACE Data Recovery. We have received your device in our lab.
We will be contacting you soon after the diagnostic’s results will be ready. Usually it takes one to two business days.
my impression, at this point, is that WD is GOING to “assist with the recovery cost”, whether or not they think they are now. it’s just a matter of how hard we (the class of people who lost data because of this negligence) are going to have to try to convince them. 😠