on 220823, i received a notice from stripe, saying that they were going to cancel my account, because i carried “tobacco products”.
i submitted a request for review on 220823. they said that they would get back to me within 48 hours, to evaluate my request.
on 220826 (72 hours later, 24 hours BEYOND their self-specified limit), i still hadn’t heard anything, so i got in contact with them. they said “the review is taking too long as expected” (🙄) and told me to be patient.
on 220828 (120 hours BEYOND their self-specified limit 😒), i got a notice that said “We have successfully completed our review, and you are welcome to continue processing payments with Stripe.”
on 220829, i got a notice that said “We’re contacting you to let you know that we’ve successfully completed a review of your account based on the information you recently provided to us.” and my account status went from “in review” to “good to go”.
on 220901, i got a notice that said “Unfortunately, following an additional review of your account for Hybrid Elephant, we’re still unable to support your business as it falls under one of our restricted businesses categories. Specifically, we are unable to accept payments for tobacco products…”
i STILL don’t carry ANY “tobacco products”, and since 220826, i have REMOVED AND DELETED any products i carry which MIGHT BE MISTAKEN FOR “tobacco products”. 😒
so, i contacted their helpdesk.
the first person i spoke to said that there was no need to worry, that my account was “good to go”, and not to be concerned. when i asked them if they could explain to me why i received that notice this morning, they shunted me off to a member of their “specialised team”, who wouldn’t answer my question about why i received the notification this morning, but ALSO wouldn’t confirm that my account is “good to go”, either. he said ” I would like to make sure that I’ll provide you with the accurate information so please bear with me while we complete our review to your account.”
so, my stripe account has now gone through THREE (or four) reviews in the past two weeks, and they STILL can’t determine whether or not i carry “restricted products” (even though i clearly DO NOT).
once this whole thing gets settled, permanently, i AM going to switch credit card processors, because STRIPE SUCKS!!! 🤬🤬🤬
and that’s NOT TO MENTION the fact that stripe monetises white-supremacists and nazis, and i have been looking for a reason to dump them anyway. 🤬