so, i emailed woocommerce tech support. they told me that they didn’t see a zelle-compatible gateway installed. i told them that i was using “Direct Bank Transfer (BACS)”, according to THEIR instructions, which were given to me by an employee of THEIR company.

then they informed me that their plugin DOESN’T SUPPORT ZELLE…⁈

so i took them through the process of enabling zelle ON THEIR PLUGIN, and enabling zelle at my bank, and THEN they tell me… oh, if you do it that way, YOUR CUSTOMER has to go through this EXTRA STEP to send you the payment, and until THEY do this extra step, their order will be placed “on hold”.

which is NOT going to work on my web site: incense customers are impatient and flighty. if they have to go through this extra step to make a payment, they’re going to abandon their shopping cart, not make a payment, and not get any incense.

which is “BAD FOR BUSINESS™” 😒

i wish this little piece of information could have been conveyed to me A MONTH AGO, when i had three separate email conversations and a zoom call with a woocommerce representative, named bradley gilkerson, who ASSURED ME that it was fully compatible with zelle (false), and that all my customers would have to do was enter their credit card information (false) and it would instaneously (false) be transferred to my zelle account (false) without extra fees for credit card processing (false). 🤬

so, basically, i have wasted a month, and $200, getting a plugin that won’t work, installed and set up, only to discover that it won’t work, and now i have to UNINSTALL the plugin that won’t work, and find a new, different plugin that WILL work… and (hopefully) do it all before stripe decides that they’re going to cancel my account… AGAIN!! 🤬