naturally… 😒

they SAID they were going to deliver HPO Aparajita on friday, but, friday came and went with the shipment leaving east midlands airport (UK) at 21:45…

saturday, i was awoken at 07:41 in the morning with a text message saying that additional shipping fees were due, and they would ship the items back to india in 5 days if it wasn’t paid. 😒

they never said anything about “additional shipping fees” when they sent me the shipping information, last week… 🙄

but they were only $42, so i paid them, which updated their web site to say that “payment is received and recorded for shipment related fees”, at 07:47, but nothing since then…

apparently DHL shuts down, completely, on the weekends… nobody is available at customer service, their “chat bot” is limited in what it can do, packages don’t get delivered, packages don’t get transferred… if it’s in the air at 23:59 on saturday, there’s a crew to land the airplane, but it’s my impression that there isn’t a crew to unload the airplane until monday morning. 🙄

since then, i have gotten three different answers from their “chat bot”, which include “your shipment label has been created, but the shipment has not been turned over to DHL yet”, and “your shipment is on hold in cincinnati, awaiting payment of shipment related fees”… which are contradictory, and, most likely, completely untrue… 😒

and i can’t talk to an actual human about this until monday, which won’t do me any good because, at that point, i’ll be able to get updates from the web site. 😒

according to the web site, it cleared customs at 03:13 in cincinnati, and it was placed on hold in seattle, which, hopefully means that i will get my aparajita early on monday… 😒

and the guy said he was going to send it this way, this time, so that there wouldn’t be such a hassle, like there was the last time i ordered incense from him… 😒