hybrid elephant had $0.00 in its paypal account (which is normal, i HATE paypal, and you’ll see why in a minute).
on 10th february, 2011, after someone made a $22.00 payment for something that they decided they didn’t want, i refunded $22.00 to that person, and had a $0.00 balance when i was finished. i consider this to be normal.
on 4th september, 2011 (the last time i had to refund any money), i had $0.00 balance, a person made a payment of $33.00, i refunded $33.00, and had a $0.00 balance when i finished. it was a nice, normal transaction.
today, i had a $0.00 balance, a person ordered $7.00 but didn’t include the extra $30.00 for shipping (they’re located outside the US), and so i refunded their $7.00 order… but now i have a -$0.30 balance: NOT a “nice, normal” transaction at all… but that’s not the part that makes it really bizarre.
i called them up, to find out what’s their problem. after 45 minutes of wangling around with an automated anti-service drone that wouldn’t let me talk to a real person and only wanted to give me my account details, i finally got a real person, who put me on hold for another 15 minutes while he got a “specialist” to help me.
the “specialist” told me that when a person’s money is refunded, there is a transaction fee of $0.30, and if i had never had to pay it in the past, that i was “lucky”. she said if she put my account on hold while they “investigated” it, that there is a good possibility that i will owe substantially more than $0.30, for previous refunded transactions that haven’t been charged the $0.30 transaction fee.
the only options i have are NOT paying the fee, and having my account put on hold, cancelling the account all together, or biting the bullet and paying the $0.30 transaction fee (which i have NEVER had to pay in the past).
if she had said that they didn’t charge a transaction fee for refunded transactions in the past, but that, as of some recent date, they decided to add a transaction fee for refunded transactions, i would very likely sigh and pay the $0.30, but because of the fact that she said they had ALWAYS charged a transaction fee for refunded transactions, i am livid.
i have been a paypal member for 7 years, and 7 years worth of $0.30 “forgotten” transaction fees, regardless of how few of them there have been, could potentially add up to substantially more than i am willing to pay, and my only other option is to close down the hybrid elephant paypal account and move to a “cash only” plan which wouldn’t be anything close to satisfactory for anyone.
at this point, i might as well just shut down the entire business. 😛