i had my first, tentative experiences with SAAS over the past couple of days, and i can say, without hesitation, that if this is the direction computing is headed, i’ll get off the train here, because SAAS SUCKS!!
i was using the RVSiteBuilder that comes with my cPanel-powered web-hosting package. while cPanel does a very good job of making sense of the arcane unix commands i would have to be using instead, rvsitebuilder makes the job of creating valid html templates for web sites almost impossible.
i wanted to put in my own header, so i uploaded the graphic, which automatically got placed in the template i was working on… however, i come to find out that the SAAS has automatically converted it, resized it, and buried it under three html layers, so that when i “right-click” and choose “view graphic”, instead of getting the graphic i want, i get a thing called “headergraphic.gif” that’s one of those transparent, 1×1 pixel monstrosities, that gets resized to whatever you need. when i finally gave up on the thing, and dug my graphic out from underneath all that other crap, i found out it was resized in the html, which causes it to load more slowly, because the browser has to load the whole thing, and then figure the dimensions and resize it on the fly.
i told it that i wanted a template that is 1000 pixels wide, but because of the fact that the header graphic was resized, i had to narrow the template to 800 pixels. then, when i tried to add sidebars, they were the wrong size…
to make matters worse, it was just assumed that one (in my case, me) simply knows how the software works… that is, when it works… 😐 i actually had to start my “project” three times because the SAAS “froze up” and i had to quit the browser and re-start in order to go forward… if you have an application running on one server, that’s sending instructions to a machine that’s connected to another server over open internet, you’re GOING to run into problems when the server on which the application is running QUITS RESPONDING… 😛
and when the software was working, it gave cryptic and/or ungrammatical clues about what needed to be done next… several of the workspaces that i worked through had “Save” buttons that were different sizes and colours, and were located in inconsistent places.
if i were testing this SAAS, i would not give it a passing grade, however, unfortunately, i get the very strong impression that this isn’t going to go away. that impression is only accentuated by the fact that, when i was working as a tester of network-enabled software, i logged many, many, MANY bugs against such SAAS, and, for the most part, those bugs WERE NOT FIXED and the software was released to a population of users who didn’t care that the email software didn’t work because they were too busy playing angry birds (which does work).
by the way, i “rolled my own” template for the new neighborhood acupuncture clinic in ballard/fremont, and it works and validates (thank you very much), and it took me half as long as doing sort of, but not exactly the same thing with an application that is supposed to make it easier…