i gave the web developer my login to the open support ticket at the host provider. there hasn’t been any obvious action yet, but i’ve emailed with the web developer, who worked out a temporary solution which may work out if his attempts to communicate with the host provider don’t work out… but, as i said, he hasn’t even logged in, much less done what the host provider asked of me, which was to “clearly lay out the issues you’re facing and the solution you need done to resolve this issue”.
the issues are that i can’t add new content (the “not HTML” difficulty and its results), and i get weird SQL errors, which only appear once, and then go away. i don’t get them on a regular basis: sometimes i get them the first time i hit the site, when i boot my computer in the morning, and sometimes i get them in the middle of the afternoon. frequently i get them when i’m hitting the base URI, but i’ve also seen them when i’m hitting deeper content.
i don’t know what the solution is, because i don’t know what is causing it. my web developer seems to think it’s the database engine at my host provider, because he has some sort of advanced tool that tells him when things aren’t working correctly. my host provider says he’s full of shit, that his proposed “upgrades” will break things for everybody else, and won’t even talk to the him unless he logs in as me. unfortunately, i know little enough about database engines that any input i can offer would be totally meaningless.
i feel a little bit better, because, now, instead of "doing this as a courtesy as this is not included as part of your Web Maintenance", they have now, actually charged me money, so i am, actually, paying them to fix my shit, and the temporary work around that he proposed, while not ideal, would certainly fix the problem for at least a year.
but i seem to recall going through another database fiasco last year around this time, and, if this is going to become a regular occurrance, i think i’ll pass, thanks. 😒
ETA: the web developer has logged in as me, and given a detailed description of exactly what is wrong, exactly why he thinks it’s wrong, examples of identical installations that follow his guidelines that don’t experience the problems i’m having, and a variety of different solutions to the problems he’s found. the host provider has yet to reply. because of the fact that they’re on eastern time, there’s a good chance we won’t hear anything until tomorrow.