tuesday morning, i got an email from stripe, the credit card processor for hybrid elephant. it said:
[Please Read] Closure of your Stripe Account for Hybrid Elephant
We’re writing to inform you that we have determined your business, Hybrid Elephant, is in violation of the Stripe Services Agreement. Specifically, we are unable to accept payments for tobacco products, as mentioned on our Restricted Businesses list.
i don’t sell tobacco products.
repeat, i DO NOT SELL tobacco products, of ANY KIND!
never have, never will. 😒
i went to their list of restricted businesses, to see if i could figure out what was going on. they mention tobacco products, and e-cigarette juice (is it just me, or does the mere concept of “e-cigarette juice” sound just a little bit creepy?), and they also list businesses which sell “illegal drugs, items intended to mimic illegal drugs, and items intended for use manufacturing or using illegal drugs.”… which i take to mean that they’re down on “paraphernalia”, and i HAD a “Pipes” category on the site…
but, because of the fact that i actually haven’t sold a pipe in more than two years, i actually had the “pipes” category removed and deleted from the site today.
they said if i disagreed with their decision, that i could submit an appeal, which i did, on tuesday. they said they would get back to me “in 1 or 2 business days”. according to the way i figure it, “1 or 2 business days” should have been yesterday or today.
their web site DOES NOT list a phone number. moe said that they apparently have a “chat” feature, which i have used in the past, but i can’t seem to find it. if i can locate their “chat” feature, i’m DEFINITELY going to be in contact with them tomorrow. if i can’t, i don’t know what i’m going to do.
they gave me until 2nd september before they’re going to quit accepting payments from my site. 🤬🤬🤬🤬
it KEEPS! GETTING! WORSE!!! 🤬
and there doesn’t appear to be anything at all that i can do about it! 🤬