this morning, i learned that, despite the fact that my bank allows the use of zelle, it only allows personal accounts to use it. “zelle for businesses” is, apparently, a “pay-for” application that isn’t used by the bank, so i can’t switch to using zelle, like i thought i was going to be able to do for the past couple of days.
while i was freaking out about that, i got an email from stripe (at 6:30 in the morning), which said:
Unfortunately, following an additional review of your account, we’re still unable to support your business as it falls under our restricted businesses. Specifically, we are unable to accept payments for herbal incense , as mentioned on our restricted businesses list (https://stripe.com/restricted-businesses).
first they said it was tobacco products, then they said it was items “which mimic illegal drugs”, THEN they said it was because i “accept payments for aggregation or grouping of funds” (which i STILL don’t know what they’re talking about, and now i don’t think they know, either), and now it’s because i carry “herbal incense”????
need i mention that there is NO restriction on businesses which carry “herbal incense” on their list of restricted businesses… 😠
so i sent them a response, saying that.
45 minutes later, i got this message from stripe:
In order to provide you assistance with this inquiry, my colleagues and I will be reviewing this case, so we can provide you with the proper information about the verification of your company and the reason for the restrictions of this type of business and once we have a response to this concern we will reach out back to you.
which was followed, half an hour later, by this:
I just wanted to let you know that we have successfully completed our review of your account, and your payouts have been re-enabled.We may be asking for more information down the line, but for now you’re all set.
so, if i parse this correctly, on 220823, they said they were going to cancel my account. then, on 220829, they said they weren’t going to cancel my account. then, on 220901 they said they were going to cancel my account for a different reason, and on 220908 they said they were going to cancel my account for yet another different reason, which they emphasised on 220909. then, this morning, (220912) they said they were going to cancel my account for another FURTHER different reason, and then they changed their minds, and said they WEREN’T going to cancel my account. 😵🤬
it’s a really good thing i kept detailed records of this fiasco, because i wouldn’t be able to keep it straight, otherwise. 😠
needless to say, as soon as i can locate another payment gateway that ISN’T stripe, i’ll be switching hybrid elephant to that, because, as it is, this is totally ridiculous! 🤬