Tag Archives: the battle of the tablet

rants, the battle of the tablet, the very big stupid

and to think… 😒

2 Comments

at one time i was a major apple fanboy… 😒

admittedly, it was back when the operating system was free, and all you had to do was go into your local computer store with four floppy disks, and you would walk out with a functioning operating system… in the early ’90s…

these days, apple has turned into a proprietary nightmare, which penalises people who buy and sell apple products without going through “proper” channels.

example:

my tablet has been needing service more and more frequently. it got a slight bend in the frame, and, apparently, the way they are made is flimsy enough that the strongest element is the screen… which breaks at the slightest breeze in the wrong direction.

my tablet first started exhibiting the symptom of “not charging” a few years ago. the first time it happened was when it was still under applecare warranty, but i took it to a third party repair shop (one hour device repair) once the applecare had expired. one hour device repair has a lifetime warranty on repairs, so subsequent times it started exhibiting this symptom, i took it back and got it fixed for free… and, usually, got a new screen in the process, because they had broken it in the process of fixing the charge port.

then, a couple months ago, someone (it may have been thaddeus, but i’m not sure) sat on the tablet (or something) which put enough of a bend in the frame that the screen no longer met the edge of the frame… at which point i started needing to get it repaired (for free) more frequently, but, on the up side, they could get the screen off without breaking it.

the last time this happened was last week. i took it in, and they diagnosed a new problem with one of the power management chips. they said that, under normal circumstances, their experience has been that once this power management chip starts to go, there isn’t anything that can be done to fix it.

🙄

so, knowing that apple sells “refurbished” equipment for EXORBITANT prices, the first place i looked was on craigslist, where i found an ALMOST IDENTICAL tablet (the old one is a 3rd gen., and the new one is a 4th gen.) for $690… which is A LOT less than i could get it refurbished (starts around $1,200 and goes up from there). i contacted the guy, and arranged to pick it up (which is what i was doing at dick’s drive in the other day). he said that the applecare subscription expired tomorrow (which is now yesterday), but he was going to extend it a month, so i could get a chance to switch it over to my name.

so, i called applecare, and (after getting cut off mid-call), i finally learned that i couldn’t switch the applecare to my name, because it had to be done by the original owner. so i contacted the guy, and arranged to meet him in issaquah. when he called applecare, they asked him his name, and the serial number of the device…

and then, they told him that it is NOT POSSIBLE to switch the applecare to anybody else. i can’t even wait for the applecare in his name to expire, and then subscribe with my name, because i am not the original purchaser.

if i had bought a “refurbished” tablet (from apple), it would have come with “refurbished applecare”, but, because i bought it directly from the seller, they didn’t have a chance to “refurbish” it, and they aren’t willing to issue a new applecare subscription.

AT ALL!

EVER!!!

🤬

apple has just lost ANY loyalty i may have still had for their products. this is totally stupid! 🤬

frustration, gripes, the battle of the tablet

this is friday, right?

today is the day one hour device repair said they would repair my device… because they couldn’t do it tuesday, because the right person wasn’t in. so i took my device in to redmond, watched the guy open up the shop, he took my device, said the board tech would be in in about an hour, and he would text me when it was ready, and i went home.

when i got home, i got a text from the guy. he said that his board tech had called in sick, and they’d have it done tomorrow.

except that i have to, you know, USE it tomorrow… 😒

fortunately, i have printouts of all the required pieces of music for tomorrow’s rehearsal, because there’s almost a 100% guarantee that IF they actually have it done tomorrow, it WILL NOT be in time to take it to the rehearsal, and i’m still not 100% convinced that they’re not going to break the screen in the process of taking it apart… which, naturally, will mean that it will be EVEN LONGER until i get it back. 😒

this time, instead of being one step forwards and two steps back, it’s actually been two steps forward and one step back. i wonder how long i’ll be able to keep up this pace? 😒

family of origin, frustration, genealogy, house stuff, the battle of the tablet

urgh

so, the tablet-fixer shop got the part in, and they said i could come in any time, and they would fix it “while you wait”… so i took it in this morning, only to discover that the person who can fix it (without destroying it) won’t be in until friday, unless i want to take it to bothell…

the thing is, i’m still more convinced than not, that they’re going to break the screen in the process of taking it apart… like they have, twice, in the past… and if they’re going to have to replace the screen, i would rather that the people who have dealt with me, and my device, in the past, be the ones that deal with me this time, rather than having to “break in” (so to speak) a new person, when my device gets broken… 😒

but i’ve got a zoom class on thursday, and, while i CAN do it on my phone, it’s A LOT smaller than my tablet, which makes things like responding to chats A LOT more difficult… and i’ve got the final rehearsal for the moisture festival on saturday, so if they DO break the screen, it probably won’t be fixed until after the second week of moisture festival, which is the first week i am supposed to be playing the moisture festival… which is decidedly LESS than ideal. 😒

the guy was supposed to come by yesterday and finish the insulation on the ductwork, but because of the plumbing disaster that happened over the weekend, and the EXTREME squeamishness of the guy, it turned out that he REFUSED to work, because of a little puddle of clean water that was left over from them running the hose into the cleanout under the house… 😒 our next door neighbour (who is a professional plumber) came over during the actual disaster, and again, after the HVAC guy left. what the HVAC guy said made me think that there were new leaks and ground saturated with grey water, but when i and the plumber went into the crawl space, the only moisture we could find was a small puddle of clean water… the plumber said that the HVAC guy was being a prima donna and a “pussy”, and called him up to tell him so… which i thought was EXTREMELY funny. but HE won’t be back until NEXT TUESDAY!! 🤬 and they want the crawl space to be COMPLETELY dry, and clean, before they will complete the work… the thing is, the weather has been rainy for a week, now, and, even with a fan down there, the ground moisture is NOT going away. i got a 25-foot sheet of visqueen which i’m going to lay down after a couple more days of the fan being down there, but, if the guy doesn’t finish the work, then i guess i’m not going to pay them the $6,000 that we agreed on when they started. 😒

on the plus side, i met someone who, i think, is my third cousin, once removed: ryan dorward, currently from bali, but normally from vancouver, BC, otherwise known as SHARPS. he is the great-great-grandson of John Muir Dorward, the elder brother of Peter Dorward, my great-great-great-grandfather… which makes our common ancestor Robert Dorward, who lived from 1803 to 1846 in Arbroath, Scotland.

frustration, music, rants, technology, the battle of the tablet

here we go again… 🙄

i’ve got a zoom class this evening, a telehealth appointment tomorrow, and a moisture festival rehearsal on saturday…

… and my tablet decided to stop charging this morning. 🤬

i got in touch with the technician that replaced the charging port (odd that this seems to happen on an almost yearly basis… odd indeed… 😒), and informed him that it had quit charging again, and he said i should bring it in. so i left an hour earlier than normal, and headed up the east side of the lake to redmond, where the technician confirmed that it was, indeed, a faulty charging port, said that they would fix it on warranty, and ordered the new part. 👍

problem is, i’m fairly sure he DIDN’T also order a new screen at the same time… and this particular model of ipad is NOTORIOUS for screen breakage when you have to open it up FOR ANYTHING… kinda like they had to do last year (and the year before) when they replaced the charging port. it turned into a two week job, during which time the screen of my tablet was BROKEN, which precluded me from using it for ANYTHING… 😒

and that can’t happen this time, because i have zoom classes, telehealth appointments, and moisture festival rehearsals AND PERFORMANCES in the next three weeks. i can get through the rehearsals and performances with my old-school hard-copy music, and the zoom classes and telehealth appointments THEORETICALLY can take place on my phone, but it will be at least three levels of hassle that i would rather avoid, if i had the choice. 😒

the battle of the tablet

so, my tablet is broken, again…

this time it started out as a charging port. it was intermittent for a while, i had to plug it in a certain way, with the plug held just so, or it wouldn’t work. then i upgraded the OS to 15.x and it ceased charging all together. of course i noticed right away, since i almost always keep it plugged in to power, unless i’m actually using it for something.

i had to wait a week (with my tablet unable to charge) while they waited for a part to come in. i was supposed to pick it up today.

i heard the technician who actually fixed it, say, about 3rd gen 12.9″ ipad pros, he’d seen one with a broken charging port “last week”. he also said the job was sensitive, because switching the charge port means disassembling the screen, which is “sensitive”… which meant that they might have to replace the screen as well…

i don’t think i was intended to hear that part, because the technician was talking to his boss, but… well…

he was right.

they broke the screen. 😒

i was supposed to pick it up at 2:00, and when i walked in, the guy said that there had been an “issue” with the screen, and that i was getting a new screen, which — he said — would be delivered “tomorrow”…

the last time they replaced the screen (last year? two years ago?) their replacement “tomorrow” took around a week. and, because of the fact that they broke it, while in the process of fixing something else, they get the privelege of keeping my tablet until the screen comes in (whenever that ends up being). 😒

and, of course, i have a telemedicine appointment tomorrow… 😒 i think i can do it on my phone, but i have never done it before, so it’ll be challenging, at the very least. 😒

the battle of the tablet

tablet unbricked

1 Hour Device Repair (the one in redmond, not the one in issaquah) repaired my device for free, because they have a lifetime warranty on the repair that they did a few months ago.

as it should be.

they also apologised for the guy in issaquah sending me down the wrong rabbit hole.

this has been a very early, abrupt and completely satisfactory end to this battle. 👍

the battle of the tablet

brick tablet update

tablet became brick.

took it to 1 Hour Device Repair in issaquah, who told me that the charging port was damaged.

took it to the genius bar (two days later), and they tested it, and told me that the charging port was fine, but “have you had the display replaced?”

why, yes. yes, i have… by the people at 1 Hour Device Repair… 😒

the charging port is fine, according to the genius bar drone. he tested it, and it works fine. the display, however, is another question. according to the genius bar tests, the tablet is in “recovery mode” which normally displays a “connect me to power” icon, on the display, but, wouldn’t you know, the display isn’t working.

so i called 1HDR and talked to someone, who, it is my guess, is the “owner” of the 1HDR franchise in the area (if it is a franchise operation, which it appears to be), a young woman with purple hair and an eastern-european accent, and brought it in to the location in redmond, which is where it was repaired before. the FIRST THING she said, when she tested it, was “i don’t know why anyone would tell you that the charging port was the problem.” and didn’t even respond when i told her that it was the 1HDR repair guy in issaquah…

which tells me something about the 1HDR location in issaquah that i didn’t know before. 😒

long story short, she’s going to have to keep it for one to two weeks, because she doesn’t stock the screens because they’re so expensive, and it’s the holidays, and there’s a pandemic…

and she said that it’s a free replacement, because there’s a lifetime warranty, as long as i can prove that there’s no external damage that would have caused the display to fail. the fact is, she looked at it very closely, and told me that “sometimes the displays fail”… but i’m not ruling out the possibility that, once she gets it open, she’ll discover some “damage” that voids the warranty. i don’t know of any “damage”, but that doesn’t mean it’s not there. 😒

so, fine. keep it. it doesn’t do me much good as a brick, but then…

i realise i’ve got an appointment on telehealth, and another appointment on gotomeeting tomorrow, which i’m going to have to attend using my phone, which is about one-eighth the size of the tablet (tablet is 12.9″ ipad pro, third gen; phone is iphone 6SE, which is 5″)…

this is going to be “interesting”… 🤦

the battle of the tablet

my tablet is a brick

i woke up this morning and checked my email on my tablet, like i usually do. nothing seemed amiss, as i browsed twitter for a half hour or so, then i put the tablet to sleep, came downstairs, plugged the tablet into my downstairs charging port, heard the chime as it connected, and walked off to get my morning soylent…

when i got back to my office, about 5 minutes later, i tried to wake the tablet up, but it wasn’t having any.

i tried a number of “tips” that i found on internet (using my computer) for waking up a sleeping tablet, and elicited some interesting responses — siri, speaking from a blank screen, saying “i’m really sorry”, for example, and various official-sounding chimes, boops and bongs — but no screen action whatsoever.

i took it to the guy at 1 Hour Device Repair, in issaquah, who said that he thought it was the charging port that was damaged, because the device he hooked it to was saying .09 amps when it should be at least 1 amp. he said that it’s working, but, because of the fact that the charging port is damaged, it doesn’t have enough electricity to run reliably.

so, i made an appointment at the genius bar (because it’s new enough that i think i might still have apple care for it) on wednesday.

that doesn’t sound bad, does it? except for the fact that i can’t login to twitter — which is pretty much my ONLY social contact these days — because of the fact that i have my authenticator for my 2FA login on my tablet… i have an authenticator on my phone, as well, but it doesn’t have my twitter account, and the only way to get a 2FA authentication for my twitter account is from WITHIN my twitter account, which i can’t get to because the authenticator is on my tablet. i don’t usually use twitter on my phone, so i never updated the authenticator when i started using 2FA on twitter.

😒