Tag Archives: the battle of the tablet

so, my tablet is broken, again…

this time it started out as a charging port. it was intermittent for a while, i had to plug it in a certain way, with the plug held just so, or it wouldn’t work. then i upgraded the OS to 15.x and it ceased charging all together. of course i noticed right away, since i almost always keep it plugged in to power, unless i’m actually using it for something.

i had to wait a week (with my tablet unable to charge) while they waited for a part to come in. i was supposed to pick it up today.

i heard the technician who actually fixed it, say, about 3rd gen 12.9″ ipad pros, he’d seen one with a broken charging port “last week”. he also said the job was sensitive, because switching the charge port means disassembling the screen, which is “sensitive”… which meant that they might have to replace the screen as well…

i don’t think i was intended to hear that part, because the technician was talking to his boss, but… well…

he was right.

they broke the screen. 😒

i was supposed to pick it up at 2:00, and when i walked in, the guy said that there had been an “issue” with the screen, and that i was getting a new screen, which — he said — would be delivered “tomorrow”…

the last time they replaced the screen (last year? two years ago?) their replacement “tomorrow” took around a week. and, because of the fact that they broke it, while in the process of fixing something else, they get the privelege of keeping my tablet until the screen comes in (whenever that ends up being). 😒

and, of course, i have a telemedicine appointment tomorrow… 😒 i think i can do it on my phone, but i have never done it before, so it’ll be challenging, at the very least. 😒

tablet unbricked

1 Hour Device Repair (the one in redmond, not the one in issaquah) repaired my device for free, because they have a lifetime warranty on the repair that they did a few months ago.

as it should be.

they also apologised for the guy in issaquah sending me down the wrong rabbit hole.

this has been a very early, abrupt and completely satisfactory end to this battle. 👍

brick tablet update

tablet became brick.

took it to 1 Hour Device Repair in issaquah, who told me that the charging port was damaged.

took it to the genius bar (two days later), and they tested it, and told me that the charging port was fine, but “have you had the display replaced?”

why, yes. yes, i have… by the people at 1 Hour Device Repair… 😒

the charging port is fine, according to the genius bar drone. he tested it, and it works fine. the display, however, is another question. according to the genius bar tests, the tablet is in “recovery mode” which normally displays a “connect me to power” icon, on the display, but, wouldn’t you know, the display isn’t working.

so i called 1HDR and talked to someone, who, it is my guess, is the “owner” of the 1HDR franchise in the area (if it is a franchise operation, which it appears to be), a young woman with purple hair and an eastern-european accent, and brought it in to the location in redmond, which is where it was repaired before. the FIRST THING she said, when she tested it, was “i don’t know why anyone would tell you that the charging port was the problem.” and didn’t even respond when i told her that it was the 1HDR repair guy in issaquah…

which tells me something about the 1HDR location in issaquah that i didn’t know before. 😒

long story short, she’s going to have to keep it for one to two weeks, because she doesn’t stock the screens because they’re so expensive, and it’s the holidays, and there’s a pandemic…

and she said that it’s a free replacement, because there’s a lifetime warranty, as long as i can prove that there’s no external damage that would have caused the display to fail. the fact is, she looked at it very closely, and told me that “sometimes the displays fail”… but i’m not ruling out the possibility that, once she gets it open, she’ll discover some “damage” that voids the warranty. i don’t know of any “damage”, but that doesn’t mean it’s not there. 😒

so, fine. keep it. it doesn’t do me much good as a brick, but then…

i realise i’ve got an appointment on telehealth, and another appointment on gotomeeting tomorrow, which i’m going to have to attend using my phone, which is about one-eighth the size of the tablet (tablet is 12.9″ ipad pro, third gen; phone is iphone 6SE, which is 5″)…

this is going to be “interesting”… 🤦

my tablet is a brick

i woke up this morning and checked my email on my tablet, like i usually do. nothing seemed amiss, as i browsed twitter for a half hour or so, then i put the tablet to sleep, came downstairs, plugged the tablet into my downstairs charging port, heard the chime as it connected, and walked off to get my morning soylent…

when i got back to my office, about 5 minutes later, i tried to wake the tablet up, but it wasn’t having any.

i tried a number of “tips” that i found on internet (using my computer) for waking up a sleeping tablet, and elicited some interesting responses — siri, speaking from a blank screen, saying “i’m really sorry”, for example, and various official-sounding chimes, boops and bongs — but no screen action whatsoever.

i took it to the guy at 1 Hour Device Repair, in issaquah, who said that he thought it was the charging port that was damaged, because the device he hooked it to was saying .09 amps when it should be at least 1 amp. he said that it’s working, but, because of the fact that the charging port is damaged, it doesn’t have enough electricity to run reliably.

so, i made an appointment at the genius bar (because it’s new enough that i think i might still have apple care for it) on wednesday.

that doesn’t sound bad, does it? except for the fact that i can’t login to twitter — which is pretty much my ONLY social contact these days — because of the fact that i have my authenticator for my 2FA login on my tablet… i have an authenticator on my phone, as well, but it doesn’t have my twitter account, and the only way to get a 2FA authentication for my twitter account is from WITHIN my twitter account, which i can’t get to because the authenticator is on my tablet. i don’t usually use twitter on my phone, so i never updated the authenticator when i started using 2FA on twitter.

😒