update to my my previous post, i have been recommended by two different geek friends to a new, local host service provider which comes with several hundred times more web space, has all of the services that were discontinued by my current host provider and costs less than half of what i’m currently paying. i’ve got the web site in a “portable” state and can upload it in half an hour, as soon as i sign up and change the DNS with the registrar.
i wrote this in the “Please let us know the reason you are canceling your account.” section of drizzle’s host cancellation form: “you have gotten confused about who my account actually belongs to, and have not been able to figure it out, more than once in the past month, resulting in my being billed twice for an account that i pay yearly for, and i already paid for it once this year, you have discontinued services like telnet, ssh and usenet which i use fairly regularly, and your support personnel have become surly and incompetent. besides which, i have found another local host provider that will give me several hundred times more web space, all of the services i want and cost me less than half of what you guys charge.”
however, i’m still going to have to deal with drizzle for network access until i can find another provider. that’s not as necessary, but it’s still important, and it will happen some time before the next few months have past.
okay, some time between now and the middle of january (the sooner the better as far as i’m concerned) there will be an interruption of services for a couple of days (maximum) while i swich host service providers. the last straw for me came yesterday when i called drizzle support with a question about hybrid elephant, only to discover that somehow, unbeknownst to me, the hybrid elephant account information was for someone in spokane – liz dreisbach, the leader of the ballard sedentary sousa band. somehow drizzle got the impression that, back in august(!!) when liz changed the contact information for sedentarysousa.com, she was also changing the contact information for hybridelephant.com. so now, according to drizzle, hybridelephant.com now belongs to liz, despite the fact that hybrid elephant has been under my control for the past five years(!!) and they hadn’t even contacted me to find out whether or not this was actually the case!!
of course the control panel access still belongs to me, but if i hadn’t found out about it, liz would have very likely been billed for hybrid elephant in january, which would have been tremendously confusing and embarrassing for both me and her, but that’s not the complete reason why i’m switching host providers. drizzle disabled telnet/SSH access to their servers back in march or some time earlier this year, and recently they decided to disable news services (usenet) as well, which is something that i use fairly regularly. also, in the past year or so their “technical support” personnel have become extremely surly and incompetent. not only that, but in researching host service providers i came across two, at least, that offer more services, and are less than half the cost of drizzle.
i have been a drizzle.com user ever since i switched away from aa.net, almost 10 years ago, and i have owned the hybridelephant domain since 2002. i suppose i’m lucky to have gotten 10 years of reasonable service from them, but it’s time for a change. now, along with everything else, i have to prepare my web sites to be moved, get in touch with my registrar to change the domain host profile on my domains, contact spamcop to change my “real” email address, and probably a whole bunch of other things that i haven’t thought of yet. 8P~